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Outlook – Out of office feature will not turn off.

July 10, 2006

User can not turn out of office feature on/off.

Error Messages:   This   command is not available.

SYMPTOMS

When you click Out of Office Assistant on the Tools menu in Microsoft Outlook, you may receive the following error message:

The command is not available. See the program documentation about how to use this extension.

CAUSE

This behavior may occur if the following key is present in the registry:

HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook\Resiliency

RESOLUTION

To resolve this problem, quit Outlook, rename the Resiliency registry key, and then restart Outlook. To do this, follow these steps. WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

1.      Quit Outlook if it is running. 
2.      Press CTRL+ALT+DELETE, and then click Task Manager.    
3.      On the Processes tab, verify that Outlook.exe does not appear in the list of processes. If it does, click Outlook.exe and then click End Process.      
4.      On the File menu, click Exit Task Manager.     
5.      Click Start, and then click Run.       
6.      In the Open box, type regedit and then click OK.       
7.      Locate and then click the following registry key:

HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook       
8.      Right-click the Resiliency subkey (if it exists), and then click Rename.       
9.      Type Resiliency.old, and then press ENTER.     
10.     Quit Registry Editor.  
11.     Start Outlook, and then click Out of Office Assistant on the Tools menu.

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